Ordering

• Phone - 800.367.3828, Monday through Friday 8 a.m. to 5 p.m. Eastern Time.
• Fax - Complete the Order Form and fax 800.438.7135, 24 Hours a Day - 7 Days a Week.
• Mail - Please be sure to fill out your Order Form completely or send your Purchase Order to: Air Handling Systems by Manufacturers Service Co., Inc.,
  5 Lunar Drive
  Woodbridge, CT 06525-2320
• Online - Visit us at www.airhand.com for secure ordering.

International Services, Shipping Outside Continental United States

• We ship worldwide. All Prices in US $ Dollars. Product prices and delivery charges may vary when shipping to another country or outside the continental United States. Recipients may be responsible for paying duty and taxes. Call us anytime for product prices, shipping fees and estimated delivery times. If calling from outside the United States, call 203.389.9595.

Shipping

• Working with UPS, Fed Ex Ground, United States Postal Service, and many local, regional and national trucking companies our knowledgeable shipping department will ensure your shipment goes by the most efficient and economical way possible.

Packaging/Crates

• Standard shipments of fittings, hoses, accessories and 5-foot lengths of pipe normally will ship via UPS or FedEx Ground in cardboard boxes specially designed to maximize length, width and girth. Larger shipments may require special packaging to protect your shipment. We offer containers which are available for an additional cost which will be discussed upon placing your order.

Customer Pick-Ups

• You are welcome to pick up your order between 8 a.m. - 4:30 p.m., Monday - Friday. It is recommended to call in your order ahead of time. Please ask about our "Call Ahead" service.

Special Requests/Rush Orders

• If you are in a hurry, many stock items can be shipped Next, Second Day, or Air Freight. Requests to produce custom items as fast as possible (faster than 4 to 10 working days), may incur additional costs that will be discussed to eliminate any misunderstanding.

Payment

• Credit Cards - We gladly accept American Express, VISA, Master Card & Discover.
• Payment by Check - Make checks payable to: MANUFACTURERS SERVICE CO., INC.
• C.O.D. - We may ship C.O.D. based on order size and method of shipment.
• Established Credit - For customers with established credit, payment terms are net 30 days from the date of shipment or pick-up. If payment is not received within the 30-day period, Manufacturers Service Co. Inc. may defer or cancel all or part of any shipment or order.
• Connecticut Sales Tax - All orders picked up at our facility or shipped within the State of Connecticut are subject to Connecticut State Sales Tax regardless of destination, unless we have a properly filled out "Sales & Use Tax Resale Cert." for the State of Connecticut. Forms available from our Accounting Dept.
• Out-of-State Sales - Title passes at the destination of the shipment.

Returns (NO RETURN POLICY)

• Air Handling Systems by Manufacturers Service Co., Inc. has a long established NO RETURN POLICY, based on Cross Contamination Dangers. We do not accept for return, any material that has left our facility. There is always the possibility of contamination from an unknown source. We must be prudent and refuse to accept return shipments. Allowing possible contaminated components into our warehouse location can cause Cross Contamination Dangers with new material located in the shipping area, and expose both our employees and our customers to possible hazards. We have a long established NO RETURN POLICY, for ALL Custom Fabrications. Custom items are made to your specifications, they are not returnable for any reason. Orders cannot be cancelled or changed once production has begun.

Catalog Mailing Services

• Changing of address, eliminating duplicate catalogs, removing your name from our list. Simply call, fax, or mail us a note and we will correct the problem immediately.

Terms & Conditions (please refer to page 26 for full terms & conditions description)

• By placing an order and not stating otherwise, buyer has read and agreed to all Terms & Conditions set forth by Air Handling Systems by Manufacturers Service Co., Inc.
• All prices in US $ Dollars. We make every effort to maintain our pricing, however, due to market fluctuations, prices are subject to change without prior notice.